Refund policy

Return & Refund Policy

We accept return requests within 3 days of confirmed delivery.

Items must be unused, unopened, in original condition, and in original packaging.

Customers are responsible for return shipping costs unless the mistake was on our end.

Non-Returnable Items

We do not accept returns for:

• Opened or used items

• Sale or discounted items

• Requests made after 3 days of delivery

• Minor color variations due to screen settings

• Orders with incorrect addresses entered at checkout

Refunds

Refunds are only issued if the mistake was on our end, including:

• Wrong item sent

• Damaged item received

• Defective item received

Original shipping charges are non-refundable unless the mistake was on our end.

We are not responsible for shipping carrier delays once the order has been shipped.

All returns must be approved before being sent back.

Approved refunds may take 5–10 business days to appear depending on your payment provider.

Contact

For return requests, please email hello@florsupplyco.com